Utility Billing Office

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COVID-19 Notice

Effective Monday, January 11, 2021, the Utility Billing Office located at 20 N 6th St will reopen to the public. Office hours are from 8 am to 4:30 pm Monday thru Friday. Customers visiting the office will be asked to wear a face mask and practice social distancing. We will not accept payments in the office. Please continue to use one of several convenient ways to make a payment. All payments can be made online by clicking the Make A Payment icon, by mail to PO Box 1688, Lafayette, IN, 47902-1688, by phone at 833-252-1659, or by placing a payment in one of the two drop boxes at City Hall in the ally located west of the building or inside the south entrance doors by the police station. If you need to apply for service, please go to the "Apply for Service" section on this page. 

We thank you for your understanding, time, and patience. Our office is working hard to answer questions, process requests, and provide excellent service. As always, feel free to email ubquestions@lafayette.in.gov or call 765-807-1100. 

Be safe and stay healthy.


Important News

Need help with your bill?

United Way of Greater Lafayette has created a new Housing & Stability Hotline as a response to COVID-19. This hotline helps in assisting those who may need help with a variety of difficulties, including rent, mortgage and utility payments. You may call or text 765-201-0668 or go to https://www.uwlafayette.org/housing to fill out their online form and find a list of agencies that may be able to help. If you need to request a payment extension with our office, please Click Here.

Additionally, our office has compiled a list of local agencies that may be able to help with your utility bill. Click Here to view the Community Services List. 





Contact Us


  1. “With numerous options, we make it easy for residents to pay their bill for water, sewer and storm water fees.” 




    Utility Billing Office


    Email the Department

    P.O. Box 1688
    20 N 6th Street
    Lafayette, IN 47902

    Phone: 765-807-1100
    After Hours Emergency: 765-807-1700

    Hours


    Billing Office Hours
    Monday - Friday
    8 a.m. - 4:30 p.m.

    Telephone Assistance Hours
    Monday - Friday
    7:30 a.m. - 4:30 p.m.

    24-Hour Drop Box Available