What is the cancellation/reschedule policy?

If you need to cancel your reservation for any reason, please contact us by email at zooeducation@lafayette.in.gov at least 14 days in advance of your program date in order to be eligible for cancellation of your charges. For cancellations that are received less than 14 days out, for example a flu or COVID outbreak at your facility, please contact us as soon as possible. We will work with you to determine if a reschedule is possible. Although it is never our wish to require payment for services that were not received, ultimately we must also cover the costs of providing these programs. Cancellations without sufficient notice may still be responsible for charges.

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1. What is a Creature Comforts program?
2. When is the Creature Comforts Program available?
3. How far do you travel?
4. What animals will you bring?
5. What type of space do you need to set-up?
6. What are your COVID-19 policies?
7. What are your payment policies?
8. How does the reservation process work?
9. What is the cancellation/reschedule policy?
10. Do you offer monthly visit packages?